Help & Frequently Asked Questions
Select a question to see its answer. If you cannot find what you need, contact us.
Who can bid on Nexvanta Auctions?
Anyone aged 18 or older who registers an account and completes KYC verification in the portal.
How much more than the current price must I bid?
Each auction shows a bid increment. Your bid must be at least the current price plus that increment. If there are no bids yet, it must be at least the starting price.
What is the anti-sniping extension?
If anyone bids in the final 2 minutes, the auction end time is extended by 2 minutes, so other bidders have a fair chance to respond.
What is a reserve price?
It is the minimum price the dealer will accept. We do not disclose the amount. If the highest bid does not meet it, the item is not sold.
Can I withdraw a bid?
No. Bids are binding once placed. Please bid carefully.
How do I become a Dealer?
Apply in the portal with your GSTIN, PAN and business address. Once Nexvanta verifies your application, you can create listings. We approve each listing before it goes live.
Why is the bidder name hidden?
To protect your privacy under the DPDP Act, 2023, bidder identities appear masked (for example, "Bidder ••3f2a") to other users and to Dealers.
How do I access, correct or delete my personal data?
Use the Privacy Centre in the portal to download your data, update your details, withdraw consent or close your account. You can also contact our Grievance Officer.
Which time zone are auction times shown in?
All times are shown in Indian Standard Time (IST).
When will I get my EMD or participation fee back if I don’t win?
If you do not win, your EMD (earnest money deposit) and any refundable participation fee are refunded to the original payment method within 7 to 10 working days after the auction closes, in line with RBI norms.
Which fees are non-refundable?
Platform and participation fees become non-refundable once the auction starts. The buyer’s premium is non-refundable. If a winner does not pay or collect on time, their EMD is forfeited.
What happens if an auction is cancelled?
If Nexvanta or the dealer cancels an auction, every bidder receives a full refund of the EMD and fees paid for that auction.
How long do I have to pay for and collect an item I won?
Unless the listing says otherwise, pay the balance within 3 working days of the auction closing and collect the item within 7 working days of full payment.
How do I check the status of my refund?
Chat with us or email support@nexvanta.in with your auction ID and payment reference. If you disagree with a refund decision, use the Grievance Redressal process.
My account is locked. What should I do?
Accounts are locked for 15 minutes after 5 failed sign-in attempts. Wait 15 minutes and try again. If you still cannot sign in, contact support by live chat or email.
Which browsers does the website support?
The latest versions of Chrome, Edge, Firefox and Safari. The site works on screens as narrow as 320 px, with text enlarged up to 200%, and with screen readers.
Is live chat safe, and what should I not share?
Chats are encrypted in transit and kept for 180 days. Never share passwords, OTPs or card numbers. Our system automatically hides card, OTP and Aadhaar numbers in messages.
Still need help?
Support · Contact our support team · Grievance Redressal · Feedback